One of the latest trends in customer services is the use of virtual assistants. Virtual assistants are virtual characters with a human appearance which answer users' queries by returning links to sections containing relevant answers to the queries. This type of applications eases company's customer service procedures so that customers can find information without the intervention of a third party. Therefore, they reduce the cost of customer services and improve their quality by enabling the offer of a continuous stream of information that users need.
Thanks to the linguistic technology embedded in NaturalAssistant from Bitext, users' access to information is effectively enhanced by enabling queries in natural language without using wildcards or any other boolean operator which are so cumbersome for users.
To have access to our demos of NaturalAssistant, please write to info@bitext.com.
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