Reputation management is key for every company but barely any other industry is so affected by negative comments and reviews as the hospitality sector. A bad online review is there to stay and it can spook away future clients.
Last week’s post explored the differences between polarity and topic-based sentiment analysis (have a look here if you missed it). This post goes a step further, drilling down into a real data set to demonstrate the true value of topic-based sentiment analysis. The data set analyzed consists of 8,400 TripAdvisor reviews of a high-end hotel..
Quite often, documents express opinions, like web reviews or open-ended questions in market surveys. And most of the times documents don’t just represent a single point of view, a single opinion. Documents typically consist of multiple opinions representing several closely related but nuanced positions. By reducing a whole document to a single opinion score, many..
The Sentiment Analysis Innovation summit was celebrated in San Francisco, May 1-2 2014. Antonio Valderrabanos, Bitext CEO and Founder, discussed there how linguistics leverages some key issues of the Sentiment Analysis, as accuracy, customization, topic detection and multilinguality. His presentation took place 1st of May. Abstract of the presentation: When I base a business decision..
There is a significant number of Sentiment Analysis services in the market. At least seven, according to our count, offer a free evaluation API demo. Maybe there are more. As a result, identifying the pros and cons of each one of them is a complex and time-consuming task. To simplify this task, at Bitext we..