Chatbots & Virtual Assistants

Go ahead, believe the hype. Bots are here to stay and they are ubiquitous. 24/7 support service is mandatory and it goes without saying that bots will be the most cost-efficient solution to implement.

But bots can be tricky, you can go online and use virtually free tools to build them, but you cannot expect to delight your customers with the quality of the service they will receive.

However, if your purpose is to boost the accuracy of your bots, to manage complex dialogs, and to understand your multilingual customer base you need to aim for the best.

Rise above and make a difference by using Bitext´s advanced tools.

What’s wrong with my bot?

Bots don’t understand customers and cause frustration

Bots require extensive training to be able to learn how to properly understand humans. Most interactions with bots are met with frustration when “sorry, I didn’t understand” becomes the most frequent answer, causing users to stop interacting with them.

How can I solve it?

Turn your bot into a conversational expert overnight

Bitext Natural Language technology gives your bot the power to interact with your customers and automatically understand their requests with over 90% accuracy. Our technology is available in multiple languages and can be integrated into any bot building platform. You will have an outstanding bot faster than your competitors. It’s as easy as making an API request!

Generate artificial training data

Artificial training data generated automatically to get your bot ready faster.

What if we told you that you don’t need to manually generate all the query variations necessary for training your bot? Imagine skipping the most resource-intensive and time-consuming step of bot creation. We can generate artificial training data in a completely automated way, so you can have your bot up and running faster.

Technology:

Artificial Data Generation

P

Personalized Service

Increased accuracy

Faster training time

Easy integration with any bot platform

Generate artificial training data

Artificial training data generated automatically to get your bot ready faster.

What if we told you that you don’t need to manually generate all the query variations necessary for training your bot? Imagine skipping the most resource-intensive and time-consuming step of bot creation. We can generate artificial training data in a completely automated way, so you can have your bot up and running faster.

 



Improve your deployed bot’s understanding

Simplify all your customer queries to make them easier to process

Does your bot return more wrong answers that you’d expect? Improve the accuracy of your bot without having to go back to training. Our technology works as a middleware that simplifies all your customer queries on the fly, including those with multiple intents and negation, making them easier for your bot to understand.

Technology:

Query Simplification

P

Personalized Service

Increased accuracy

No extra training required

Easy integration with any bot platform

Improve your deployed bot’s understanding

Simplify all your customer queries to make them easier to process

Does your bot return more wrong answer that you’d expect? Improve the accuracy of your bot without having to go back to training. Our technology works as a middleware that simplifies all your customer queries on the fly, including those with multiple intents and negation, making them easier for your bot to understand.



Achieve 90% understanding despite users writing incorrectly

Add to your bot the skill of understanding users’ writing mistakes

If you’ve been running your bot for a while, you’ll realize that it fails because people speak in a way that’s difficult for bots to train for. Our Natural Language solution deals with the way people speak reaching over a 90% accuracy.

Technology:

Spelling Suggestions

Language Identification

P

Personalized Service

90% understanding accuracy

Understand complex feedback and misspelled words

Understand multilingual queries

Achieve 90% understanding despite users writing incorrectly

Add to your bot the skill of understanding users’ writing mistakes

If you’ve been running your bot for a while, you’ll realize that it fails because people speak in a way that’s difficult for bots to train for. Our Natural Language solution handles with the way people speak reaching over a 90% accuracy.



Obtain better search queries for your catalogue

Make it easier for your bot to understand complex user queries to search your catalogue

It’s not easy for search engines to distill the relevant keywords from a complex search query. By following a Natural Language approach, you will improve your search accuracy allowing your bot to show your customers only the most relevant results, even with complex queries such as “Could you please show me shoes and boots but without laces?”

Technology:

Query Simplification

Boolean Query Generation

P

Personalized Service

Provide Relevant Results

Linguistics-based Approach

Trusted by Market Leaders

Obtain better search queries for your catalogue

Make it easier for your bot to understand complex user queries to search your catalogue

It’s not easy for search engines to distill the relevant keywords from a complex search query. By following a Natural Language approach, you will improve your search accuracy allowing your bot to show your customers only the most relevant results, even with complex queries such as “Could you please show me shoes and boots but without laces?”



Obtain custom bot solutions

Our team of experts can help you make your bot more conversational

Before choosing Chatfuel or similar for building your bot, you may need guidance of how to deal with NLP to have your bot understand users. Or maybe you are already running a bot and don’t feel satisfied with its conversation performance. We can help you to identify your NLP bot issues and work with you to make it fully conversational.

Technology:

P

Personalized Service

Comprehensive data analysis

Requirements assessment

90% understanding accuracy

Obtain custom bot solutions

Our team of experts can help you make your bot more conversational

Before choosing Chatfuel or similar for building your bot you may need guidance of how to deal with NLP to have your bot understand users. Or maybe you are already running a bot and don’t feel satisfied with its conversation performance. We can help you to identify your NLP bot issues and work with you to make it fully conversational.



Extract relevant data from conversations

Analyze what your customers say about your company to take actions in time

If you already have a customer support chatbot, you know how valuable your customer data can be, including information about your products and services and how they feel about your brand. Our technology can extract key topics from your customers’ conversations so you can take action in time.

Technology:

Sentiment Analysis

Phrase Extraction

P

Personalized Service

Identify key topics with 90% accuracy

8 Languages available, including Spanish

Easy Integration with Any Bot Platform

Extract relevant data from conversations

Analyze what your customers say about your company to take actions on time

If you already have a customer support chatbot, you know how valuable your customer data can be, including information about your products and services and how they feel about your brand. Our technology can extract key topics from your customers’ conversations so you can take action on time.

Personalized Solutions

We provide solutions to market leaders in the financial, automotive, retail and technological sectors, reaching hundreds of thousands of international consumers worldwide.

Whether you're looking for a specific implementation for one of our tools or a solution in a language we don't have available yet, our team of experts will provide you with the perfect solution to your needs.

Bitext NLP API Platform

Discover our NLP API platform where you will find a wide variety of multilingual NLP tools and solutions for chatbots that will help you create the best customer experience for your business. Sign up and try it for free!

Bitext NLP API Platform

Discover our NLP API platform where you will find a wide variety of multilingual NLP tools and solutions for chatbots that will help you create the best customer experience for your business. Sign up and try it for free!