What comes with customer feedback?

Dealing with large amounts of data results in time-consuming error-prone processes

Collecting and digesting vast amounts of data from multiple sources is paramount when you are poised to truly understand your customers and identify those areas that require immediate attention to ensure customer satisfaction. If done manually this process becomes hard, unscalable, and unsustainable.


How can we help you?

We help you automate feedback analysis and transform it into actionable data

Extracting essential information from your customers' feedback can be done in a matter of seconds. Thanks to our proprietary Natural Language technology, a 90% accuracy in topic identification is guaranteed by contract. Turn feedback into actions. Instantly.


Which one meets your needs?

Customer Feedback Analytics

Identify what customers have to say about your company faster & more accurately so you can react on time

If you are not getting proper insights from your customers' feedback or it is taking you plenty of time, you are doing something wrong. By detecting customer trends and needs automatically, you will not only save costs, you can also focus on what brings real value for your customers.

  • Advantages:
  • Increase identification
    accuracy

  • 8 languages available
    including Spanish

  • Help you to comply with
    GDPR

  • Sentiment analysis

Customer Feedback Analytics for the Automotive Industry

Don't go Crusin' for a Brusin'. Steer your company towards success by instantly analyzing customer feedback

Leverage our expertise in the automotive industry to get the most comprehensive customer feedback analysis. Our specialized language solutions will give you the extra fuel you need to reach your most demanding performance goals. Avoid roadblocks and detours and get on the fast lane to accurate measurement and customer satisfaction.

  • Advantages:
  • Personalized
    topic categorization

  • 20 languages available
    including Spanish

  • Sentiment analysis

  • Help you comply with
    GDPR

Customer Feedback Analytics for Hotel Industry

Make the most of worldwide insights in hotel & restaurant companies from all of your customers

To measure your performance against the industry's benchmarks you need to understand your clientele. Listening is not enough, you need to pay heed to the issues which are more relevant to them. On top of that, your organization welcomes customers from all over the world and you must be ready to speak and understand multiple languages if you want to consistently provide a winning service to your international guests.

  • Advantages:
  • Personalized
    topic categorization

  • 8 languages available
    including Spanish

  • Sentiment analysis

  • Help you comply with
    GDPR

Boost your results. 90% understanding accuracy guaranteed by contract!

Misspelling is no longer an issue. Obtain feedback from your customers' opinions regardless of typos or other misspelling problems

Often times the results from your feedback analysis are undermined by a poor ability to discern misspelled words. Individuals can be quite lax about proper spelling when they are uttering their opinions about a product or a service. Our expertise in natural language will help you navigate the rough waters of ‘alternative and creative spelling’!

  • Advantages:
  • Reach over 90%
    accuracy

  • Understanding skills
    of spelling mistakes

  • Understanding skills
    of complex feedback

  • Understanding skills
    of multilingual queries

One look it's all it takes!

Just one glance and you will know what your customers are concerned about

We know graphs are sometimes hard to read and understand. That's why, we provide you with well-defined visual reports that clearly show which one of your products or services got a bad review or what exactly is disappointing your customers. Thus, you will be saving lots of precious time to find the corrective action which will turn put a happy face to your customer.

  • Advantages:
  • Focus on priorities

  • Customized reports

  • No programming
    skills needed

  • Downloadable reports

Analyze your CX platform and get it more accurate and multilingual

Improve your customer feedback analysis to take effective measures where they are most needed

It doesn’t matter whether you are a new to the joys of customer feedback analysis automation, or if this is all new to you. We will help you get a firm grip on the analysis process and pave the way for conspicuously accurate and multilingual results.

  • Advantages:
  • Complete analysis
    of customers' data

  • Carrying out
    production tasks

  • 20 languages available

  • Achieve over 90%
    accuracy

bitext madrid offices

MADRID, SPAIN

José Echegaray 8, building 3, office 4
Parque Empresarial Las Rozas
28232 Las Rozas

san francisco bitext offices

SAN FRANCISCO, USA

541 Jefferson Ave., Ste. 100
Redwood City
CA 94063