What comes with customer feedback?

Such amount of data turns out to be a time-consuming task with error-prone outcomes

Considering feedback from multiple sources is key to achieve customer satisfaction. However, analyzing it aiming to get a clear idea about what’s going on becomes as hard as it seems leading to a long-drawn-out process, if done manually.


How can we work it out?

Automatically analyze all feedback coming from your customers to go into action

Bitext technology automates text data analysis. Extracting essential information from your customers’ feedback can be done in a matter of seconds, even in 20 different languages. Thanks to our Natural Language approach, a 90% accuracy in topic identification is guaranteed by contract. You’ll get first-hand knowledge about what should be done about it and what it will bring along.


Which one meets your needs?

Customer feedback analytics

Identify what customers talk about your company faster & more accurate to react on time

If you are not getting proper insights from your customers’ feedback or it is taking you plenty of time, you are doing something wrong. By detecting customer trends and needs automatically, you will not only save costs, but also have room for constant improvement.

  • Advantages:
  • Increase identification
    accuracy

  • 8 languages available
    including Spanish

  • Help you to comply with
    GDPR

  • Sentiment analysis

Customer feedback analytics for motor companies

Get the farthest-reaching feedback analysis available for the automotive industry

Take advantage of our long-time experience working with automotive companies to get the most comprehensive customer feedback analysis specifically designed for your industry. Your feedback topics will easily fit in the analysis categories available for your business industry.

  • Advantages:
  • Personalized
    topic categorization

  • 20 languages available
    including Spanish

  • Sentiment analysis

  • Help you comply with
    GDPR

Customer feedback analytics for hotel trade

Make the most of worldwide insights in hotel and restaurant trade from all of your customers

Analyze automatically what your customers are saying about you and see how it applies the standard categories of your industry. As a result,it will be far quicker for you to take action to that effect. As hospitality customers are present all over the world, our multilingual solution will give global consistency to your results.

  • Advantages:
  • Personalized
    topic categorization

  • 8 languages available
    including Spanish

  • Sentiment analysis

  • Help you comply with
    GDPR

Achieve a 90% understanding accuracy guaranteed by contract

Add to your feedback analysis the skill of identifying opinions despite users’ writing mistakes

If you already analyze your customers’ feedback automatically getting really bad results; the main reason is that people are not that careful on the way they express themselves. Our Natural Language solution deals with the way people speak reaching over a 90% understanding accuracy.

  • Advantages:
  • Reach over 90%
    accuracy

  • Understanding skills
    of spelling mistakes

  • Understanding skills
    of complex feedback

  • Understanding skills
    of multilingual queries

See at a glance what customers think

Get straight to the point through well-defined reports

We know graphs are sometimes hard to read and understand. That’s why, we provide you with well-defined visual reports that clearly show which of your services got a bad review or is disappointing your customers. This way, you can directly hunt for a solution saving plenty of time.

  • Advantages:
  • Focus on priorities

  • Customized reports

  • No programming
    skills needed

  • Downloadable reports

Analyze your CX platform and get it more accurate and multilingual

Improve your customer feedback analysis to take measures where needed

It doesn’t matter if you just embarked upon automating your customer feedback analysis or if it’s nothing new for you. We will analyze all processes needed and bringing you more accurate multilingual results.

  • Advantages:
  • Complete analysis
    of customers' data

  • Carrying out
    production tasks

  • 20 languages available

  • Achieve over 90%
    accuracy

bitext madrid offices

MADRID, SPAIN

José Echegaray 8, building 3, office 4
Parque Empresarial Las Rozas
28232 Las Rozas

san francisco bitext offices

SAN FRANCISCO, USA

541 Jefferson Ave., Ste. 100
Redwood City
CA 94063