The SaaS version of our multilingual text analytics Customer Experience platform is aimed at customer experience officers, marketing executives, and VoC champions. Keep customers happy by turning all the unstructured text from social media, online reviews, call centers logs, and any kind of text into actionable insights. Our Customer Experience Management tool based on text analytics gives your business the ability to understand and improve the CX across the entire customer journey.

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Why choosing
Bitext CX?

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1. Structure your texts

The text analytics Customer Experience platform extracts precisely what customers are feeling about particular topics – and even how strongly they feel – with over 70% (out-of-the-box) and 90% (after Bitext fine tuning) accuracy across 20+ languages and variants.
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2. Focus on your priorities

Bitext CX helps you create new categories on the fly so you can focus on what is key for you like specific stores, staff, pricing strategy, locations, promotions, products, or features.
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3. Multiple visualization for your results

Bitext CX will show you beautiful and interactive visualizations powered by Qlik. You will be able to navigate, download, and customize your own interactive visual reports.
Bitext data visualization    
  Bitext Customer Experience visualization
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4. Identify Trends Immediately

Bitext CX takes the guesswork out of market research and customer insight, revealing trends that appear across your entire data collection.
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5. Proven accuracy

Use high quality Sentiment Analysis: over 70% (out-of-the-box), 90% (after Bitext fine tuning) cross domain accuracy from the start.
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6. No Programming Skills Required

Excel-based and designed for business users. You will unlock value from the text, move away from manual processes, and save time while focusing on improving your KPIs.

What our clients say about us:
"Bitext CX has a simple and easy to use interface, what we value the most is the speed in getting results. The results can be seen from different visualizations and this facilitates insight detection."
- Beeva

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bitext madrid offices

MADRID, SPAIN

José Echegaray 8, building 3, office 4
Parque Empresarial Las Rozas
28232 Las Rozas

san francisco bitext offices

SAN FRANCISCO, USA

541 Jefferson Ave., Ste. 100
Redwood City
CA 94063