Bitext helps AI understand humans

Through Amazon Connect, we make interactions smarter

Bitext and AWS have joined forces to make it easy and affordable for organizations to automate customer support

Bitext extends Amazon Connect by providing multilingual training data that can be used to tailor Amazon Lex or Alexa Skills in order to increase intent understanding to enhance conversational AI and drive tangible results across your business:

Your LEX bot or Alexa Skill trained and up and running in days

+20% cost cutting in contact center operational costs after year one

We solve one of the main bottlenecks of AI deployments: data scarcity with scalability

Improve LEX NLU accuracy by Service Level Agreement up to 90%

Shrink development & training cycles: we take care of fine-tuning data, retraining your NLU engine with better performance at the cost of effort from data-scientists

Centralize development, maintenance and training of chatbots and virtual assistants to maximize the synergies of having a common platform

Integration Overview Video

Integration Architecture

Our Solutions and Services

We provide with multilingual synthetic data to train Lex chatbot or Alexa skill

Data Augmentation

If you have previous data or knowledge base

Data generation

If you do not have any data or need to start from scratch

data analytics QA

Analize your user interactions for continuous accuracy improvement

data analytics cx

Automatic user interactions analysis to extract customer insights

Industrialize data production with customized synthetic training data to meet your specific needs. We produce exactly the data you need based on your specities to scale fast and automate model retraining

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Why choose Bitext as AWS Cloud Partner to integrate with Amazon Connect

Integration

Our integration is based on data generation. We analyze your previous data, produce the data you need and upload into LEX. We offer 60% accuracy out of the box and we can refine and extend the data to reach 90% accuracy with our QA service.

Quality Assurance Service

We constantly improve the accuracy in LEX, 90% by SLA measured each month. We can also expand the scope of your bot by adding new intents anytime you need it and in any language.

Customized Data & Privacy

We offer data in multiple languages and regional variants. We also offer ready-to-use training data sets customized for over 20 industries. We can also adapt to your target customers with many language registers: small talk, colloquial, formal or even offensive… Plus data is free of legal hassle, privacy, GDPR…

Customer Analytics

Data is more important than ever for customer experience. Unlock immense value from your user interactions with our topic based sentiment analysis and extract meaningful customer insights from data and fuel innovation.