“With its suite of capabilities [NLP Middleware], Bitext can improve the performance of almost any conversational engine and project.”
Solutions to all your needs
Bot automation for customer support
Get a 24/7 automated customer support bot that can understand your users across languages with a 90% accuracy.
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What can we do for you?
- Generate training data
- Make your bot understands customers properly
- Develop better search queries for your catalogue
- Analyze what your customers say to take action
- Reach over 90% accuracy
- Analyze your bot skills and make it more conversational
Automated Customer Feedback analysis
Automatically check what your customers say about your company with a 90% accuracy in 20+ languages. Take suitable measures.
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What can we do for you?
- Identify customers trend topics & how they feel about them
- Get a 90% accuracy guaranteed by contract
- See at a glance what your customers talk about
- Analyze your current feedback and get it ready to react
NLP packages for building your engine
Build the most accurate & multilingual NLP infrastructure to reduce number of wrong answers & user churn rate. Save development costs.
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What can we do for you?
- Make your NLP engine understands up to 50 languages (including Spanish & Hindi)
- Reduce Machine Learning training time
- Improve the understanding skills of your bot
- Get your full NLP engine done
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From The Blog
- Key metrics for a better chatbot performance
Any improvement you want to make to your chatbot must be based on real facts to achieve more favorable results; there is no time to shoot in the dark. This is where metrics have an important role to play. Telling you what needs to be modified to ... Continue reading... - Language identification: a necessary step for multilingual bots
Big companies don’t think it twice: the wider their audience, the higher their profits. In this context, when they want to carve out a market niche worldwide, English is not enough. What is missing here, as far as businesses are concerned, is serious attention to multilingual ... Continue reading... - NLP pipeline: a necessary mediator between bot and customers
Many consulting companies are currently delivering chatbots that understand and reply to humans in a more natural way. Nevertheless, there is still scope for improvement and challenges to overcome. Chatbots must know how to deal with complex queries not to scare customers away. Therefore, those able ... Continue reading...
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