“With its suite of capabilities [NLP Middleware], Bitext can improve the performance of almost any conversational engine and project.”

Bitext, AI Core Technologies Cool Vendor 2018

Solutions to all your needs

  • Bot automation for customer support

    Get a 24/7 automated customer support bot that can understand your users across languages with a 90% accuracy.

    What can we do for you?
    - Generate training data
    - Make your bot understands customers properly
    - Develop better search queries for your catalogue
    - Analyze what your customers say to take action
    - Reach over 90% accuracy
    - Analyze your bot skills and make it more conversational

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  • Automated Customer Feedback analysis

    Automatically check what your customers say about your company with a 90% accuracy in 20+ languages. Take suitable measures.

    What can we do for you?
    - Identify customers trend topics & how they feel about them
    - Get a 90% accuracy guaranteed by contract
    - See at a glance what your customers talk about
    - Analyze your current feedback and get it ready to react

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  • NLP packages for building your engine

    Build the most accurate & multilingual NLP infrastructure to reduce number of wrong answers & user churn rate. Save development costs.

    What can we do for you?
    - Make your NLP engine understands up to 50 languages (including Spanish & Hindi)
    - Reduce Machine Learning training time
    - Improve the understanding skills of your bot
    - Get your full NLP engine done

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From The Blog

  • How to improve Amazon Lex’s understanding accuracy by 50%
    Lex, the bot building platform in which Amazon has invested a great deal of money, can be drastically improved. Lex’s understanding accuracy has the potential to go from 40% to over 90% thanks to the artificial training data automatically generated by Bitext. Building a well performing ... Continue reading...
    Published on August 07, 2018
  • Sentiment analysis for bot conversations
    Customers are using channels such as Facebook Messenger as the place where to complain  when their online order is delivered late. Therefore, companies have started to trust in chatbots for handling these issues. Can you see the potencial of applying sentiment analysis to chatbot conversations?  When customers ... Continue reading...
    Published on July 25, 2018
  • Why chatbots don’t understand Spanish?
    Up to 60 million people speak Spanish today in the USA. However, large companies like Bank of America or Amtrak are struggling to have a Spanish-speaking customer support bot to multiply their sales opportunities. Is it that difficult to make AI understand Spanish? ... Continue reading...
    Published on July 19, 2018
bitext madrid offices


José Echegaray 8, building 3, office 4
Parque Empresarial Las Rozas
28232 Las Rozas

san francisco bitext offices


541 Jefferson Ave., Ste. 100
Redwood City
CA 94063