Multilingual NLP Middleware for different use cases

  • Bot Automation for Customer Support

    Get a 24/7 automated customer support bot that can understand your users across languages with a 90% accuracy.

    What can we do for you?
    - Generate training data
    - Make your bot understand customers properly
    - Produce better search queries for your catalogue
    - Analyze what your customers say to take action
    - Reach over 90% accuracy
    - Analyze your bot skills and make it more conversational

    Learn More
  • Automated Customer Feedback Analysis

    Automatically check what your customers say about your company with a 90% accuracy in 20+ languages. Take suitable measures.

    What can we do for you?
    - Identify customers trend topics & how they feel about them
    - Get a 90% accuracy guaranteed by contract
    - See at a glance what your customers talk about
    - Analyze your feedback and obtain actionable insights

    Learn More
  • NLP packages for building your engine

    Build the most accurate & multilingual NLP infrastructure to reduce the number of wrong answers.

    What can we do for you?
    - Make your NLP engine understand up to 50 languages (including Spanish & Hindi)
    - Reduce Machine Learning training time
    - Improve the understanding skills of your bot
    - Full NLP engine at your fingertips

    Learn More

Discover Our Solutions

“With its suite of capabilities [NLP Middleware], Bitext can improve the performance of almost any conversational engine and project.”

Bitext, AI Core Technologies Cool Vendor 2018

Bitext is a Gartner Cool Vendor in AI Core Technologies

Featured Services

Middleware for Bots

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Entity Extraction

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Downloadable Resources

From The Blog

  • Bitext Launches a Conversational Chatbot to Help Users Out
    The Bitext API Platform is the most comprehensive NLP platform able to enhance your Artificial Intelligence and Machine Learning services. Recently, the Bitext team introduced a chatbot to make it even easier for you to benefit from this API. ... Continue reading...
    Published on February 12, 2019By Ana Moreno
  • Decompounding German, Korean and More: a ‘Gesamt + Kunst + Werk’
    It’s a true story that Germans love their long words. However, this fact may not be so loved for text processing procedures. The lack of NLP libraries in Python adapted to German makes it difficult to properly analyze this kind of words. Let us share with ... Continue reading...
    Published on February 08, 2019By Ana Moreno
  • Why NLU Is Key for Customer Support Bots
    A successful virtual agent must be able to hold a natural conversation with a human. Processing natural language is, however, not a piece of cake for Artificial Intelligence. The way we speak is not regular and robotic, but emotional and full of context. NLU becomes, therefore, essential ... Continue reading...
    Published on January 29, 2019By Ana Moreno
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