What can I use the Bot Automation for Customer Support Package for?
Our Bot Automation for Customer Support Package gives you the tools you need to improve the performance of your chatbot and achieve the best Customer Support experience. You can learn more about this package here.
What can I use the NLP Tools for ML Engines Package for?
Our NLP Tools for ML Engines Package gives you the tools you need to build and improve the performance of your NLP engine You can learn more about this package here.
I’m going to create a bot from scratch. How can your tools help me?
Manually generating training data is time-consuming. We automatically generate artificial training data for your bot with just a small amount of seed sentences.
You can learn about how to generate training data with our Variant Generation tool and integrate it with any bot building platform in our Integration Guides.
I already have a bot, but it doesn’t work very well. How can your tools help me?
Complex and long queries may confuse your bot. Our Query Simplification + Negation tool takes a long, complex queries that may contain multiple intent and outputs a simplified version of the queries reduced to their essential components. Using simplified queries improves the accuracy of your bot since day 1.
You can learn about how to implement our Query Simplification + Negation tool and integrate it with any bot building platform in our Integration Guides.
By how much will my bot's accuracy increase?
We can increase your bot's accuracy from a standard range of 50%-60% to up to 90%. We have benchmarks for different platforms. You can read all the details in our blog, or even request the data to replicate the benchmark.
What bot platforms can I integrate your tools with?
You can generate data for different bots at the same time, so you won’t need to repeat the training process for each platform: Rasa, Dialogflow, LUIS, Watson, Lex… What's more, you own your data. Since data is generated automatically, as long as you keep your intents and seed sentences, you can regenerate the data any time. You'll never lose your data.
Do I need to change my bot development platform?
Our tools work as middleware for NLU/NLP platforms so you can integrate them with any bot development platform: Rasa, Dialogflow, LUIS, Watson, Lex, etc.
What about the integration process?
Easy-peasy! Integration is based on data exchange: you just send us a user query and we'll return a tagged or simplified query, always in text format. At the basic level, you can integrate via our API. You can also install our software on your premises or cloud.
How much will it cost me?
We offer a pay-as-you-go, no commitment subscription model for your usage of our API, starting at as low as $0.002 per API request. The full table with a detailed description of our pricing can be found under your profile section. Don't forget you can also use the web interface to manually test each tool for free!
Do your tools support more languages other than English?
Our tools are available in multiple languages. Check the list below for a detailed description of the languages supported by each tool.
Core NLP tools (Segmentation, Tokenization, Word Embedding, Lemmatization, POS Tagging, Spell Checking and Language Identification)
Available in 65 languages: Afrikaans, Arabic, Armenian, Azeri, Basque, Belarusian, Bengali, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish Gaelic, Italian, Japanese, Kannada, Kazakh, Korean, Kyrgyz, Macedonian, Malay, Malayalam, Marathi, Mongolian, Nepali, Norwegian Bokmal, Norwegian Nynorsk, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese and Zulu.
Advanced NLP tools (Entity Extraction, Phrase Extraction and Sentiment Analysis)
Available in 21 languages: Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Portuguese, Russian, Slovak, Slovenian, Serbian, Spanish, Swedish, Turkish.
Bot Automation tools (Variant Generation and Sentence Simplification)
Available in 2 languages: English & Spanish.
Selected languages are currently being integrated into our web demos and API. If you want to use a tool with a language from this list that is not yet available, please contact us for a personalized service.
If you have questions do not hesitate to contact us! We will be happy to help you create a bot your customers will engage with.
José Echegaray 8, building 3, office 4
Parque Empresarial Las Rozas
28232 Las Rozas
SAN FRANCISCO, USA
541 Jefferson Ave., Ste. 100