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Frequently Asked Questions  |  Getting Started  |  Already a Customer? Sign in

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Frequently Asked Questions

What can my organization do with your API?

Bitext’s API is focused on the key operations for market research specialists: sentiment analysis, categorization, entity extraction and concept extraction.

Our customers typically use these online services to understand what the market is saying about their brands, products and services:

  • actively listening to social media mentions,
  • analyzing surveys and Voice of the Customer tools,
  • or analyzing ratings and reviews from their web sites or third-party services.

Many of our customers are online services or market research agencies that integrate our API into their own offering, adding even more value to their services.

How is the API priced?

The API service is sold in packages of 1 million transactions (API calls). Packages are good for 6 (six) months from the date of purchase and can be consumed at a varying rate during that period. After the 6-month period expires, unused transactions are voided and a new package must be purchased.

A transaction is a call to any API endpoint to process up to 400 characters of single-byte text. Texts longer than 400 characters and up to the technical limit of the API will not be rejected. Instead, your package’s balance will be charged as many transactions as blocks of up to 400 characters are found in the text to be processed.

Packages can be automatically renewed when all transactions are consumed or the expiry date is reached, or you might choose to renew them manually at any time. If automatic renewal is deactivated, your API access could be interrupted until a new package is purchased.

We have found this pricing scheme to be very flexible and most customers are delighted with it. If you believe, however, that your project might benefit from a different pricing model, please contact us with more details.

VAT might be added for applicable customers, as per Spain and UE’s tax laws.

What languages are available?

Currently, our text analysis API can work with English, Spanish, French, Portuguese, Italian, German, Dutch and Catalan.

Other languages such as Russian or Basque are currently in beta stage and will be updated soon.

What are the usage limits of the free trial account?

The free trial period should be used for evaluation purposes only. A trial account must not be used with production applications. Specifically, we apply this usage caps to trial accounts:

  • maximum of 1,000 API calls per day
  • maximum of 4 KBs of plain text sent per API call

Throughput and priority are also pared down for trial accounts. Should you wish to test the performance of our API, please contact us.

Do you offer a free version for public-interest or academic projects?

Public-interest projects, qualified nonprofits, students and academic institutions should contact us with details about their project’s needs and objectives. Requests will be evaluated on a case-by-case basis.

Where can I find the API's technical reference docs?

Please check the Reference Manual and the code samples at the Getting Started section of this page.

Is there technical support? If so, which kind of support is provided?

Customers with a paid plan can view dedicated support contact information on their user dashboard.

Email is the preferred method to contact our support team. Telephone or video-conferencing can be arranged for specific issues. Support is provided during our normal business hours.

24×7, priority support and project-specific SLAs are quoted on a case-by-case basis.

Please remember to check the Reference Manual and the code samples at the Getting Started section of this page.

How are payments made? Can I get an invoice?

Most customers use our integration with PayPal to process their payments.

Payment via wire transfer can be arranged for those organizations unable to perform online payments. Please notice that this option could imply delays in account provisioning or service interruptions.

All API packages are invoiced. VAT might be added for applicable customers, as per Spain and EU’s tax laws.

Getting Started with the Text Analysis API

Once your account is activated, you can start sending requests to Bitext’s linguistic engine API via two different methods:

  • The web interface that you will find immediately after authenticating on the login page. This web interface is perfect for your first steps evaluating the API, but it might not be convenient for long-term use.
  • Consuming the API directly from your applications. The “normal” method for accessing the linguistic analysis engine.

API Documentation & Code Samples

The Bitext API Reference Manual is the main source of guidance about the API. In that document, you will find everything you need to know about sending requests to the API and processing its output.

Also, the following code samples will help you get started with the API: