Customer Feedback Analysis Automation

Customer feedback management has become a very complex activity requiring multiple interfaces to cover all customer touch points: customer reviews, satisfaction surveys, web forms or social media.

Customers are providing very useful insights on their experience. The ability to quickly understand how your customers feel about your company is both critical and valuable. Precise analysis of that feedback could be a painful, time-consuming task. Relieve the stress and automate the process while boosting accuracy with our multilingual analytics services.

CX Analytics

Our Customer Experience Management tool, based on text analytics, gives your business the ability to understand and improve the CX across the entire customer journey.

Here you can watch a video about our solutions    >>>>

Bitext sentiment analysis

CX Analytics

Our Customer Experience Management tool, based on text analytics, gives your business the ability to understand and improve the CX across the entire customer journey.

Structure your texts

The text analytics Customer Experience platform extracts precisely what customers feel about particular topics (and even how strongly they feel) with over 70% (out-of-the-box) and 90% (after Bitext fine tuning) accuracy across 20+ languages and variants.

Focus on your priorities

Bitext CX helps you create new categories on the fly so you can focus on what is key for you like specific stores, staff, pricing strategy, locations, promotions, products, or features.

Multiple visualization for your results

Bitext CX will show you beautiful and interactive visualizations powered by Qlik. You will be able to navigate, download, and customize your own interactive visual reports.

Bitext cx analytics

Identify trends immediately

Bitext CX takes the guesswork out of market research and customer insight, revealing trends that appear across your entire data collection.

Proven accuracy

Use high quality Sentiment Analysis: over 70% (out-of-the-box), 90% (after Bitext fine tuning) cross domain accuracy from the start.

No programming skills required

Excel-based and designed for business users. You will unlock value from the text, move away from manual processes, and save time while focusing on improving your KPIs.

Analyze Customer Data


The SaaS version of our multilingual text analytics Customer Experience platform is aimed at customer experience officers, marketing executives, and VoC champions. Keep customers happy by turning all the unstructured text from social media, online reviews, call centers logs, and any kind of text into actionable insights. Our Customer Experience Management tool based on text analytics gives your business the ability to understand and improve the CX across the entire customer journey.

Analyze Customer Data


The SaaS version of our multilingual text analytics Customer Experience platform is aimed at customer experience officers, marketing executives, and VoC champions. Keep customers happy by turning all the unstructured text from social media, online reviews, call centers logs, and any kind of text into actionable insights. Our Customer Experience Management tool based on text analytics gives your business the ability to understand and improve the CX across the entire customer journey.

Our Customers

"Bitext CX has a simple and easy to use interface, what we value the most is the speed in getting results. The results can be seen from different visualizations and this facilitates insight detection."

– Beeva

What are the challenges of Customer Feedback?

Dealing with large amounts of data results in time-consuming error-prone processes

Collecting and digesting vast amounts of data from multiple sources is paramount when you are poised to truly understand your customers and identify those areas that require immediate attention to ensure customer satisfaction. If done manually this process becomes hard, unscalable, and unsustainable.

How can we help you?

We help you automate feedback analysis and transform it into actionable data

Extracting essential information from your customers’ feedback can be done in a matter of seconds. Thanks to our proprietary Natural Language technology, a 90% accuracy in topic identification is guaranteed by contract. Turn feedback into actions. Instantly.

Customer Feedback Analytics

Identify what customers have to say about your company faster & more accurately so you can react on time

If you are not getting proper insights from your customers’ feedback or it is taking you plenty of time, you are doing something wrong. By detecting customer trends and needs automatically, you will not only save costs, you can also focus on what brings real value for your customers.

Technology:

Sentiment Analysis

P

Personalized Service

Increase identification accuracy

It helps you comply with the GDPR

Available in 8 languages, including Spanish

Customer Feedback Analytics

Identify what customers have to say about your company faster & more accurately so you can react on time

If you are not getting proper insights from your customers’ feedback or it is taking you plenty of time, you are doing something wrong. By detecting customer trends and needs automatically, you will not only save costs, you can also focus on what brings real value for your customers.

 



Customer Feedback Analytics for the Automotive Industry

Don’t go Crusin’ for a Brusin’. Steer your company towards success by instantly analyzing customer feedback

Leverage our expertise in the automotive industry to get the most comprehensive customer feedback analysis. Our specialized language solutions will give you the extra fuel you need to reach your most demanding performance goals. Avoid roadblocks and detours and get on the fast lane to accurate measurement and customer satisfaction.

Technology:

Sentiment Analysis

Categorization

P

Personalized Service

Personalized topic categorization

It helps you comply with the GDPR

Available in 20 languages, including Spanish

Customer Feedback Analytics for the Automotive Industry

Don’t go Crusin’ for a Brusin’. Steer your company towards success by instantly analyzing customer feedback

Leverage our expertise in the automotive industry to get the most comprehensive customer feedback analysis. Our specialized language solutions will give you the extra fuel you need to reach your most demanding performance goals. Avoid roadblocks and detours and get on the fast lane to accurate measurement and customer satisfaction.

 



Customer Feedback Analytics for the Hotel Industry

Make the most of worldwide insights in hotel & restaurant companies from all of your customers

To measure your performance against the industry’s benchmarks you need to understand your clientele. Listening is not enough, you need to pay heed to the issues which are more relevant to them. On top of that, your organization welcomes customers from all over the world and you must be ready to speak and understand multiple languages if you want to consistently provide a winning service to your international guests.

Technology:

Sentiment Analysis

Categorization

P

Personalized Service

Personalized topic categorization

It helps you comply with the GDPR

Available in 8 languages, including Spanish

Customer Feedback Analytics for the Hotel Industry

Make the most of worldwide insights in hotel & restaurant companies from all of your customers

To measure your performance against the industry’s benchmarks you need to understand your clientele. Listening is not enough, you need to pay heed to the issues which are more relevant to them. On top of that, your organization welcomes customers from all over the world and you must be ready to speak and understand multiple languages if you want to consistently provide a winning service to your international guests.

 



Boost your results. 90% understanding accuracy guaranteed by contract!

Misspelling is no longer an issue. Obtain feedback from your customers’ opinions regardless of typos or other misspelling problems

Often times the results from your feedback analysis are undermined by a poor ability to discern misspelled words. Individuals can be quite lax about proper spelling when they are uttering their opinions about a product or a service. Our expertise in natural language will help you navigate the rough waters of ‘alternative and creative spelling’!

Technology:

P

Personalized Service

Reach over 90% accuracy

Understand complex feedback and misspelled words

Understand multilingual queries

Boost your results. 90% understanding accuracy guaranteed by contract!

Misspelling is no longer an issue. Obtain feedback from your customers’ opinions regardless of typos or other misspelling problems

Often times the results from your feedback analysis are undermined by a poor ability to discern misspelled words. Individuals can be quite lax about proper spelling when they are uttering their opinions about a product or a service. Our expertise in natural language will help you navigate the rough waters of ‘alternative and creative spelling’!

 



One look it’s all it takes!

Just one glance and you will know what your customers are concerned about

We know graphs are sometimes hard to read and understand. That’s why we provide you with well-defined visual reports that clearly show which one of your products or services got a bad review or what exactly is disappointing your customers. Thus, you will be saving lots of precious time to find the corrective action which will put a happy face to your customer.

Technology:

P

Personalized Service

Focus on priorities

Customized reports

No programming skills required

One look it’s all it takes!

Just one glance and you will know what your customers are concerned about

We know graphs are sometimes hard to read and understand. That’s why, we provide you with well-defined visual reports that clearly show which one of your products or services got a bad review or what exactly is disappointing your customers. Thus, you will be saving lots of precious time to find the corrective action which will turn put a happy face to your customer.



Analyze your CX platform and get it more accurate and multilingual

Improve your customer feedback analysis to take effective measures where they are most needed

It doesn’t matter whether you are new to the joys of customer feedback analysis automation, or if this is all new to you. We will help you get a firm grip on the analysis process and pave the way for conspicuously accurate and multilingual results.

Technology:

P

Personalized Service

Reach over 90% accuracy

Complete analysis of customer data

Available in 20 languages

Analyze your CX platform and get it more accurate and multilingual

Improve your customer feedback analysis to take effective measures where they are most needed

It doesn’t matter whether you are a new to the joys of customer feedback analysis automation, or if this is all new to you. We will help you get a firm grip on the analysis process and pave the way for conspicuously accurate and multilingual results.

 

Personalized Solutions

We provide solutions to market leaders in the financial, automotive, retail and technological sectors, reaching hundreds of thousands of international consumers worldwide.

Whether you're looking for a specific implementation for one of our tools or a solution in a language we don't have available yet, our team of experts will provide you with the perfect solution to your needs.

Bitext NLP API Platform

Discover our NLP API platform where you will find a wide variety of multilingual NLP tools and solutions for chatbots that will help you create the best customer experience for your business. Sign up and try it for free!

Bitext NLP API Platform

Discover our NLP API platform where you will find a wide variety of multilingual NLP tools and solutions for chatbots that will help you create the best customer experience for your business. Sign up and try it for free!