Verticals Available
Each Prebuilt Chatbot contains 20 to 40 of the most frequent intents for the corresponding vertical, designed to give you the best out-of-the-box performance possible.
Our Prebuilt Chatbots are trained to deal with language register variations including polite/formal, colloquial and offensive language. We have profiled the language register use in user queries from a wide range of vertical bots, and we use this information to generate training data with a similar profile, ensuring maximum linguistic coverage.
We also introduce noise into the training data, including spelling mistakes, run-on words and missing punctuation. This realistic data makes our Prebuilt Chatbots more resilient in the face of “noisy” input that is common in real life.
Your Title Goes Here
Automotive (List of Intents)
English |
CATEGORY_intent |
| APPOINTMENT_cancel_appointment |
| APPOINTMENT_reschedule_appointment |
| APPOINTMENT_schedule_appointment |
| BILLING_change_billing_information |
| BILLING_dispute_invoice |
| BILLING_invoices |
| BILLING_set_up_billing_information |
| CONTACT_customer_service |
| CONTACT_finance_department |
| CONTACT_human_agent |
| CONTACT_roadside_assistance |
| CONTACT_service_center |
| DEALERSHIP_availability_vehicle |
| DEALERSHIP_find_dealer |
| FINANCE_buy_vehicle |
| FINANCE_information_payment_in_full |
| FINANCE_leasing |
| FINANCE_pay_in_installments |
| INFORMATION_diesel_vehicles |
| INFORMATION_electric_vehicles |
| INFORMATION_hybrid_electric_vehicles |
| INFORMATION_hybrid_vehicles |
| INFORMATION_offers |
| INFORMATION_petrol_vehicles |
| INFORMATION_pre-owned_vehicles |
| LEASE_change_due_date |
| LEASE_change_leasing_information |
| MAINTENANCE_cancel_maintenance_plan |
| MAINTENANCE_get_manual |
| MAINTENANCE_information_maintenance_plans |
| MAINTENANCE_sign_up_maintenance_plan |
| PARTS_ACCESSORIES_buy_accessories |
| PARTS_ACCESSORIES_buy_parts |
| PARTS_ACCESSORIES_information_accessories |
| PARTS_ACCESSORIES_information_parts |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| REPAIRS_check_status_repairs |
| REPAIRS_find_closest_garage |
| REPAIRS_loaner_vehicle |
| REPAIRS_request_loaner_vehicle |
| SERVICE_cancel_service_appointment |
| SERVICE_cancel_service_plan |
| SERVICE_information_service_plans |
| SERVICE_reschedule_service_appointment |
| SERVICE_schedule_service_appointment |
| SERVICE_sign_up_service_plan |
| WARRANTY_buy_extended_coverage |
| WARRANTY_check_coverage |
| WARRANTY_check_start_date_warranty |
| WARRANTY_download_warranty |
Retail Banking (List of Intents)
English |
CATEGORY_intent |
| ACCOUNT_check_recent_transactions |
| ACCOUNT_close_account |
| ACCOUNT_create_account |
| ATM_dispute_ATM_withdrawal |
| ATM_recover_swallowed_card |
| CARD_activate_card |
| CARD_activate_card_international_usage |
| CARD_block_card |
| CARD_cancel_card |
| CARD_check_card_annual_fee |
| CARD_check_current_balance_on_card |
| CONTACT_customer_service |
| CONTACT_human_agent |
| FEES_check_fees |
| FIND_find_ATM |
| FIND_find_branch |
| LOAN_apply_for_loan |
| LOAN_apply_for_mortgage |
| LOAN_cancel_loan |
| LOAN_cancel_mortgage |
| LOAN_check_loan_payments |
| LOAN_check_mortgage_payments |
| PASSWORD_get_password |
| PASSWORD_set_up_password |
| TRANSFER_cancel_transfer |
| TRANSFER_make_transfer |
Education (List of Intents)
English |
CATEGORY_intent |
| ACCOMMODATION_accommodation |
| AFTER_ADMISSION_change_program |
| AFTER_ADMISSION_decline_admission_offer |
| APPLICATION_INFORMATION_REQUEST_admission_requirements |
| APPLICATION_INFORMATION_REQUEST_admission_requirements_international_students |
| APPLICATION_INFORMATION_REQUEST_application_deadlines |
| APPLICATION_INFORMATION_REQUEST_contact_admission_counseling_service |
| APPLICATION_INFORMATION_REQUEST_documents_required_apply |
| APPLICATION_INFORMATION_REQUEST_language_requirements |
| APPLICATION_INFORMATION_REQUEST_medical_requirements |
| CONTACT_human_agent |
| DEGREE_INFORMATION_REQUEST_career_opportunities |
| DEGREE_INFORMATION_REQUEST_information_degree |
| FINANCIAL_AID_accept_admission_offer |
| FINANCIAL_AID_apply_loan |
| FINANCIAL_AID_information_scholarships |
| FINANCIAL_AID_requirements_loan |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| POLICIES_university_polices |
| STUDENT_PORTAL_course_schedule |
| STUDENT_PORTAL_find_student_ID |
| STUDENT_PORTAL_grades_report |
| STUDENT_PORTAL_recover_password |
| STUDENT_PORTAL_report_student_portal_issue |
| STUDENT_PORTAL_sign_up_student_portal |
| STUDENT_SUPPORT_contact_student_support |
| UNIVERSITY_APPLICATION_PROCESS_application_status |
| UNIVERSITY_APPLICATION_PROCESS_change_application |
| UNIVERSITY_APPLICATION_PROCESS_sign_up_course |
| UNIVERSITY_APPLICATION_PROCESS_submit_application |
| UNIVERSITY_APPLICATION_PROCESS_withdraw_application |
| UNIVERSITY_INFORMATION_REQUEST_information_campus |
| UNIVERSITY_INFORMATION_REQUEST_information_programs |
| UNIVERSITY_INFORMATION_REQUEST_information_registration_fees |
| UNIVERSITY_INFORMATION_REQUEST_information_university |
Events & Ticketing (List of Intents)
English |
CATEGORY_intent |
| CANCELLATIONS_cancel_ticket |
| CANCELLATIONS_check_cancellation_fee |
| CANCELLATIONS_check_cancellation_policy |
| CANCELLATIONS_track_cancellation |
| CONTACT_customer_service |
| CONTACT_event_organizer |
| CONTACT_human_agent |
| DELIVERY_delivery_options |
| DELIVERY_delivery_period |
| EVENTS_find_upcoming_events |
| EVENTS_information_about_type_events |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| POLICY_check_privacy_policy |
| REFUNDS_check_refund_policy |
| REFUNDS_get_refund |
| REFUNDS_track_refund |
| TICKETS_buy_ticket |
| TICKETS_change_personal_details_on_ticket |
| TICKETS_find_ticket |
| TICKETS_information_about_tickets |
| TICKETS_sell_ticket |
| TICKETS_transfer_ticket |
| TICKETS_upgrade_ticket |
Field Service (List of Intents)
English |
CATEGORY_intent |
| APPOINTMENT_cancel |
| APPOINTMENT_place |
| APPOINTMENT_quote |
| APPOINTMENT_reschedule |
| APPOINTMENT_schedule |
| APPOINTMENT_technician |
| APPOINTMENT_time_arrival |
| BILLING_check_bill |
| CONTACT_customer_service |
| CONTACT_human_agent |
| CONTACT_technical_support |
| FEEDBACK_file_complaint |
| FEEDBACK_leave_review |
| GENERAL_INFORMATION_location |
| GENERAL_INFORMATION_rates |
| GENERAL_INFORMATION_service_hours |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| QUOTE_accept_quote |
| QUOTE_change_quote |
| QUOTE_decline_quote |
| SERVICES_emergencies |
| SERVICES_information |
| SERVICES_inspection |
| SERVICES_installation |
| SERVICES_maintenance |
| SERVICES_repairs |
Healthcare (List of Intents)
English |
CATEGORY_intent |
| ADMISSION_PROCESS_information_about_the_admission_process |
| APPOINTMENT_cancel_appointment |
| APPOINTMENT_request_a_referral |
| APPOINTMENT_reschedule_appointment |
| APPOINTMENT_schedule_appointment |
| BILLING_change_billing_information |
| BILLING_dispute_invoice |
| BILLING_invoices |
| BILLING_set_up_billing_information |
| CONTACT_admissions_office |
| CONTACT_billing_department |
| CONTACT_contact_information |
| CONTACT_health_professional |
| CONTACT_patient |
| CONTACT_technical_support |
| EMERGENCY_emergencies |
| EMERGENCY_get_directions |
| EMERGENCY_information_about_emergency_rooms |
| HEALTH_INFORMATION_clinical_trials |
| HEALTH_INFORMATION_events |
| HEALTH_INFORMATION_health_advice |
| LAB_RESULTS_information_lab_results |
| LAB_RESULTS_see_lab_results |
| LEGAL_medical_records |
| LEGAL_patient_rights |
| LEGAL_privacy_policy |
| LOCATION_AND_DIRECTION_check_location |
| LOCATION_AND_DIRECTION_directions |
| LOCATION_AND_DIRECTION_find_healthcare_center |
| LOCATION_AND_DIRECTION_parking |
| LOCATION_AND_DIRECTION_public_transportation |
| PATIENT_PORTAL_access_patient_portal |
| PATIENT_PORTAL_information_about_patient_portal |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| REVIEW_file_complaint |
| REVIEW_leave_review |
| VISITING_INFORMATION_patient_&_visitor_guide |
| VISITING_INFORMATION_visiting_hours |
Hospitality (List of Intents)
English |
CATEGORY_intent |
| BILLING_invoices |
| CANCELLATION_FEES_cancellation_fees |
| CHECK_IN_check_in |
| CHECK_OUT_check_out |
| CONTACT_human_agent |
| EVENT_host_event |
| FEEDBACK_file_complaint |
| FEEDBACK_leave_review |
| HOTEL_book_hotel |
| HOTEL_cancel_hotel_reservation |
| HOTEL_change_hotel_reservation |
| HOTEL_check_hotel_facilities |
| HOTEL_check_hotel_offers |
| HOTEL_check_hotel_prices |
| HOTEL_check_hotel_reservation |
| HOTEL_search_hotel |
| LUGGAGE_store_luggage |
| MENU_check_menu |
| NIGHT_add_night |
| PARKING_SPACE_book_parking_space |
| PETS_bring_pets |
| POINTS_redeem_points |
| REFUND_get_refund |
| SHUTTLE_SERVICE_shuttle_service |
Insurance (List of Intents)
English |
CATEGORY_intent |
| AUTO_INSURANCE_information_auto_insurance |
| CLAIMS_accept_settlement |
| CLAIMS_file_claim |
| CLAIMS_negotiate_settlement |
| CLAIMS_receive_payment |
| CLAIMS_reject_settlement |
| CLAIMS_track_claim |
| COMPLAINTS_appeal_denied_insurance_claim |
| COMPLAINTS_dispute_invoice |
| COMPLAINTS_file_complaint |
| CONTACT_customer_service |
| CONTACT_human_agent |
| CONTACT_insurance_representative |
| COVERAGE_change_coverage |
| COVERAGE_check_coverage |
| COVERAGE_downgrade_coverage |
| COVERAGE_upgrade_coverage |
| ENROLLMENT_buy_insurance_policy |
| ENROLLMENT_cancel_insurance_policy |
| ENROLLMENT_cancellation_fees |
| ENROLLMENT_compare_insurance_policies |
| GENERAL_INFORMATION_general_information |
| HEALTH_INSURANCE_information_health_insurance |
| HOME_INSURANCE_information_home_insurance |
| INCIDENTS_report_incident |
| INCIDENTS_schedule_appointment |
| LIFE_INSURANCE_information_life_insurance |
| PAYMENT_check_payments |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| PAYMENT_schedule_payments |
| PET_INSURANCE_information_pet_insurance |
| POLICY_change_personal_details |
| QUOTE_calculate_insurance_quote |
| QUOTE_check_rates |
| RENEW_renew_insurance_policy |
| TRAVEL_INSURANCE_information_travel_insurance |
Legal Services (List of Intents)
English |
CATEGORY_intent |
| BILLING_change_billing_information |
| BILLING_dispute_invoice |
| BILLING_invoices |
| BILLING_set_up_billing_information |
| CLAIMS_file_claim |
| CLAIMS_track_claim |
| CONTACT_customer_service |
| CONTACT_human_agent |
| CONTACT_lawyer |
| GENERAL_INFORMATION_law_firm |
| GENERAL_INFORMATION_legal_services |
| GENERAL_INFORMATION_litigation_process |
| GENERAL_INFORMATION_work_with_lawyer |
| LEGAL_PLANS_buy_legal_plan |
| LEGAL_PLANS_cancel_legal_plan |
| LEGAL_PLANS_change_coverage |
| LEGAL_PLANS_change_personal_details |
| LEGAL_PLANS_check_coverage |
| LEGAL_PLANS_compare_legal_plans |
| LEGAL_PLANS_downgrade_legal_plan |
| LEGAL_PLANS_information_legal_plans |
| LEGAL_PLANS_renew_legal_plan |
| LEGAL_PLANS_upgrade_legal_plan |
| PAYMENT_fees |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| PRIVACY_AND_SECURITY_privacy_policy |
| PRIVACY_AND_SECURITY_security |
Manufacturing (List of Intents)
English |
CATEGORY_intent |
| BILLING_change_billing_information |
| BILLING_dispute_invoice |
| BILLING_invoices |
| BILLING_set_up_billing_information |
| COMPANY_brand |
| COMPANY_company |
| COMPANY_customers |
| COMPANY_earnings |
| COMPANY_events |
| COMPANY_facilities |
| COMPANY_latest_news |
| COMPANY_management_team |
| CONTACT_customer_service |
| CONTACT_human_agent |
| CONTACT_sales_representative |
| DELIVERY_delivery_period |
| LEGAL_certifications |
| ORDER_cancel_order |
| ORDER_place_order |
| ORDER_product_configuration |
| ORDER_track_order |
| PRODUCT_description |
| PRODUCT_download_documentation |
| PRODUCT_warranty |
| QUOTE_accept_quote |
| QUOTE_change_quote |
| QUOTE_decline_quote |
| QUOTE_request_quote |
| SERVICES_information_services |
| SHIPPING_change_shipping_adress |
| SHIPPING_set_up_shipping_adress |
| SHIPPING_shipping_points |
| SUPPLY_CHAIN_product_process |
| SUPPLY_CHAIN_supply_chain |
Media Streaming (List of Intents)
English |
CATEGORY_intent |
| CONTACT_customer_service |
| CONTACT_human_agent |
| CONTENT_report_copyright_infringement |
| CONTENT_report_inappropiate_content |
| FUNCTIONING_devices |
| FUNCTIONING_general_use |
| FUNCTIONING_quickstart_guide |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| PROGRAM_SCHEDULE_program_schedule |
| PROGRAM_SCHEDULE_releases |
| SETTINGS_change_language |
| SETTINGS_change_subtitle_language |
| SETTINGS_parental_control |
| SETTINGS_recover_password |
| SUBSCRIPTION_cancel_subscription |
| SUBSCRIPTION_change_subscription |
| SUBSCRIPTION_free_trial |
| SUBSCRIPTION_premium_subscription |
| SUBSCRIPTION_renew_subscription |
| SUBSCRIPTION_subscribe |
| SUBSCRIPTION_subscription |
| SUBSCRIPTION_subscription_prices |
Mortgages & Loans (List of Intents)
English |
CATEGORY_intent |
| CONTACT_contact_agent |
| CONTACT_customer_service |
| CONTACT_human_agent |
| FEES_check_late_payment_fee |
| FEES_lock_interest_rate |
| INFORMATION_REQUEST_borrowing_limit |
| INFORMATION_REQUEST_check_application_process |
| INFORMATION_REQUEST_check_application_requirements |
| INFORMATION_REQUEST_check_fees |
| INFORMATION_REQUEST_check_loans |
| INFORMATION_REQUEST_compare_loans |
| INFORMATION_REQUEST_estimate_loan_payment |
| LOAN_APPLICATION_PROCESS_change_application |
| LOAN_APPLICATION_PROCESS_check_application_status |
| LOAN_APPLICATION_PROCESS_closing |
| LOAN_APPLICATION_PROCESS_submit_documentation |
| LOAN_APPLICATION_PROCESS_withdraw_application |
| LOAN_APPLICATION_apply_for_joint_loan |
| LOAN_APPLICATION_apply_for_loan |
| LOAN_APPLICATION_consolidate_debt |
| LOAN_APPLICATION_reapply_for_loan |
| LOAN_MODIFICATIONS_add_co-borrower |
| LOAN_MODIFICATIONS_change_due_date |
| LOAN_MODIFICATIONS_extend_loan |
| PAYMENT_check_loan_terms |
| PAYMENT_check_repayment_methods |
| PAYMENT_make_additional_payments |
| PAYMENT_pay_off_loan |
| PAYMENT_refinance_loan |
| PAYMENT_request_payment_arrangement |
| PAYMENT_split_payment |
| PAYMENT_turn_off_recurring_payments |
| PAYMENT_turn_on_recurring_payments |
| PERSONAL_INFORMATION_change_personal_data |
| PERSONAL_INFORMATION_change_preferred_bank_account |
| PERSONAL_INFORMATION_check_credit_report |
| PERSONAL_INFORMATION_check_credit_score |
| PERSONAL_INFORMATION_check_loan_details |
| PERSONAL_INFORMATION_check_privacy_policy |
Moving & Storage (List of Intents)
English |
CATEGORY_intent |
| COMPANY_check_company |
| COMPANY_check_moves |
| COMPLAINT_file_complaint |
| CONTACT_customer_service |
| CONTACT_human_agent |
| FEEDBACK_file_complaint |
| MOVE_MANAGEMENT_cancel_move |
| MOVE_MANAGEMENT_delay_move |
| MOVE_PREPARATION_check_delivery_options |
| MOVE_PREPARATION_information_quotes |
| MOVE_PREPARATION_prepare_move |
| MOVE_PREPARATION_request_quote |
| MOVING_PROCESS_information_delivery |
| MOVING_PROCESS_information_pick_up |
| MOVING_PROCESS_search_for_tracking_number |
| MOVING_PROCESS_track_shipment |
| PACKING_AND_ITEMS_information_packing |
| PACKING_AND_ITEMS_move_dangerous_items |
| PACKING_AND_ITEMS_move_special_items |
| PACKING_AND_ITEMS_transport_pets |
| PAPERWORK_AND_DOCUMENTS_check_insurance |
| PAPERWORK_AND_DOCUMENTS_information_bill_of_lading |
| PAPERWORK_AND_DOCUMENTS_information_order_for_service |
| PAPERWORK_AND_DOCUMENTS_report_contract_issue |
| PAPERWORK_AND_DOCUMENTS_sign_order_for_service |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| STORAGE_rent_storage_unit |
Real Estate/Construction (List of Intents)
English |
CATEGORY_intent |
| ACCOUNT_change_account |
| ACCOUNT_create_account |
| ACCOUNT_delete_account |
| ACCOUNT_edit_account |
| APPOINTMENT_cancel_appointment |
| APPOINTMENT_reschedule_appointment |
| APPOINTMENT_schedule_appointment |
| CHARACTERISTICS_check_accessibility |
| CHARACTERISTICS_check_asking_price |
| CHARACTERISTICS_check_availability |
| CHARACTERISTICS_check_characteristics |
| CHARACTERISTICS_check_equipment |
| CHARACTERISTICS_check_location |
| CHARACTERISTICS_check_number_of_rooms |
| CHARACTERISTICS_check_size |
| CONTACT_customer_service |
| CONTACT_human_agent |
| CONTACT_owner |
| LIST_PROPERTY_add_pictures |
| LIST_PROPERTY_change_asking_price |
| LIST_PROPERTY_change_rent_to_sale |
| LIST_PROPERTY_create_listing |
| LIST_PROPERTY_delete_pictures |
| LIST_PROPERTY_edit_listing |
| LIST_PROPERTY_remove_listing |
| LOOK_FOR_PROPERTY_look_for_property |
| REPORT_report_listing |
| VISITING_HOURS_visiting_hours |
Restaurant & Bar Chains (List of Intents)
English |
CATEGORY_intent |
| CATERING_cancel_catering |
| CATERING_change_catering |
| CATERING_information_about_catering |
| CATERING_order_catering |
| COMPANY_information_about_company |
| COMPANY_locations |
| CONTACT_customer_service |
| CONTACT_human_agent |
| EVENTS_events |
| FEEDBACK_file_complaint |
| FEEDBACK_leave_review |
| FRANCHISE_apply_for_franchise |
| FRANCHISE_find_franchise |
| FRANCHISE_franchising |
| LEGAL_privacy_policy |
| MENU_check_menu |
| MENU_check_offers |
| MENU_information_about_allergens |
| ONLINE_ORDER_cancel_order |
| ONLINE_ORDER_change_order |
| ONLINE_ORDER_delivery_time |
| ONLINE_ORDER_order_food_online |
| ONLINE_ORDER_order_issue |
| ONLINE_ORDER_track_order |
| PAYMENT_payment_methods |
| PAYMENT_report_payment_issue |
| RESERVATIONS_cancel_reservation |
| RESERVATIONS_change_reservation |
| RESERVATIONS_make_reservation |
| RESTAURANT_find_restaurant |
Retail/E-commerce (List of Intents)
English |
CATEGORY_intent |
| ACCOUNT_change_account |
| ACCOUNT_order_history |
| ACCOUNT_recover_password |
| APP_WEBSITE_technical_issue |
| APP_WEBSITE_website_functionality |
| CONTACT_human_agent |
| DELIVERY_damaged_item |
| DELIVERY_damaged_package |
| DELIVERY_delivery_issue |
| DELIVERY_missing_item |
| DELIVERY_shipping_costs |
| DELIVERY_wrong_item |
| FEEDBACK_submit_consumer_feedback |
| ORDER_cancel_order |
| ORDER_change_order |
| ORDER_order_status |
| ORDER_request_invoice |
| PAYMENT_pay |
| PAYMENT_report_payment_issue |
| PRODUCT_availability |
| PRODUCT_exchange_product |
| PRODUCT_exchange_status |
| PRODUCT_product_information |
| PRODUCT_product_issue |
| PRODUCT_refund_policy |
| PRODUCT_refund_status |
| PRODUCT_request_refund |
| PRODUCT_return_order |
| PRODUCT_return_policy |
| PRODUCT_submit_product_feedback |
| PRODUCT_submit_product_idea |
| STORE_store_location |
| STORE_store_opening_hours |
| USER_request_right_to_rectification |
Telecommunications (List of Intents)
English |
CATEGORY_intent |
| BILLING_check_bill |
| BILLING_dispute_bill |
| COMPLAINTS_get_compensation |
| COMPLAINTS_report_poor_signal_coverage |
| COMPLAINTS_report_problem |
| CONSUMPTION_check_excess_data_charges |
| CONSUMPTION_check_usage |
| CONSUMPTION_set_usage_limits |
| CONTACT_customer_service |
| CONTACT_human_agent |
| PAYMENT_pay |
| PAYMENT_payment_methods |
| PAYMENT_schedule_payments |
| SERVICES_activate_call_management_services |
| SERVICES_activate_phone |
| SERVICES_activate_roaming |
| SERVICES_check_internet_availability |
| SERVICES_check_signal_coverage |
| SERVICES_deactivate_call_management_services |
| SERVICES_deactivate_phone |
| SERVICES_install_internet |
| SUBSCRIPTION_cancel_plan |
| SUBSCRIPTION_change_plan |
| SUBSCRIPTION_change_provider |
| SUBSCRIPTION_check_cancellation_fee |
| SUBSCRIPTION_sign_up_for_plan |
Travel (List of Intents)
English |
CATEGORY_intent |
| ARRIVAL_TIME_check_arrival_time |
| BAGGAGE_checked_baggage_allowance |
| BOARDING_PASS_get_boarding_pass |
| BOARDING_PASS_print_boarding_pass |
| BOOK_book_flight |
| BOOK_book_trip |
| CANCELLATION_FEES_cancellation_fees |
| CANCEL_cancel_flight |
| CANCEL_cancel_trip |
| CHANGE_change_flight |
| CHANGE_change_trip |
| CHECK_IN_check_in |
| CHECK_PRICES_check_flight_prices |
| CONTACT_human_agent |
| DEPARTURE_TIME_check_departure_time |
| FLIGHT_STATUS_check_flight_status |
| INSURANCE_check_flight_insurance_coverage |
| INSURANCE_check_trip_insurance_coverage |
| INSURANCE_purchase_flight_insurance |
| INSURANCE_purchase_trip_insurance |
| INSURANCE_search_flight_insurance |
| INSURANCE_search_trip_insurance |
| OFFERS_check_flight_offer |
| OFFERS_check_trip_offers |
| PRICES_check_trip_prices |
| REFUND_get_refund |
| RESERVATION_check_flight_reservation |
| SEARCH_search_flight |
| SEARCH_search_trip |
| SEAT_change_seat |
| SEAT_choose_seat |
| TRIP_DETAILS_check_trip_details |
| TRIP_PLAN_check_trip_plan |
Utilities (List of Intents)
English |
CATEGORY_intent |
| ACCOUNT_change_account_holder |
| BILLING_invoices |
| COMPLAINTS_complaints |
| CONSUMPTION_consumption |
| CONTACT_customer_service |
| CONTACT_human_agent |
| CONTRACT_cancel_contract |
| HOUSE_moving_house |
| INSPECTION_request_inspection |
| MAINTENANCE_maintenance |
| OUTAGES_check_outages |
| PAYMENT_pay |
| RATE_check_rates |
| RATE_compare_rates |
| REPAIR_available_repair_times |
| REPAIR_cost_repair |
| REPAIR_request_repair |
| SERVICE_service |
| SIGN_UP_sign_up_services |
| SUBSCRIPTION_cancellation_fees |
| SWITCH_switch_provider |
Wealth Management (List of Intents)
English |
CATEGORY_intent |
| ACCOUNT_create_account |
| ACCOUNT_delete_account |
| ACCOUNT_recover_password |
| ACCOUNT_requirements_to_create_account |
| BECOME_CLIENT_arrange_meeting |
| BECOME_CLIENT_become_client |
| BECOME_CLIENT_calculate_portfolio_risk |
| BECOME_CLIENT_check_fees |
| BECOME_CLIENT_check_services |
| BECOME_CLIENT_get_manager |
| BECOME_CLIENT_minimum_amount_to_invest |
| BECOME_CLIENT_run_simulator |
| CONTACT_contact_manager |
| CONTACT_customer_service |
| CONTACT_human_agent |
| MANAGEMENT_implement_own_plan |
| MANAGEMENT_transfer_money_to_account |
| MANAGEMENT_withdraw_money_from_account |
| PORTFOLIO_check_balances |
| PORTFOLIO_check_portfolio |
| PORTFOLIO_portfolio_performance |
| PORTFOLIO_portfolio_value |
| PORTFOLIO_search_for_stocks |
| PORTFOLIO_set_price_alert |
How did we select these intents?
To select the intent for each vertical displayed above, we have followed an automated process with 5 steps:
1. Select a representative set of texts about the domain
2. Extract frequent actions by parsing the texts above and extracting the most common triples SUBJECT + VERB + OBJECT
3. Normalize frequent actions by analyzing vertical-specific synonyms: “purchase + item” and “buy + product” can be normalized under “purchase + product”
4. We build a bottom-up knowledge graph to automatically structure intents, through their SUBJECT + VERB + OBJECT triples
5. We offer to curate a custom ontology specific for each client/chatbot
Contact us for more Information about our evaluation and training data
MADRID, SPAIN
Camino de las Huertas, 20, 28223 Pozuelo
Madrid, Spain
SAN FRANCISCO, USA
541 Jefferson Ave Ste 100, Redwood City
CA 94063, USA