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Taming the GPT Beast for Customer Service

Taming the GPT Beast for Customer Service

Oct 24, 2023 | chatGPT, Fine-tuning LLM, Generative AI, LLM, NLP, NLU, text analysis

Getting GPT to Answer Consistently and with Style GPT, like other generative models, tends to provide disparate answers for the same question. Sometimes answers vary only slightly, but sometimes they are very inconsistent or even contradictory. Behavior of Standard...
Can You Use GPT for CX Purposes? Yes, You Can

Can You Use GPT for CX Purposes? Yes, You Can

Oct 11, 2023 | AI, chatGPT, Fine-tuning LLM, Generative AI, LLM, NLP, NLU, text analysis

Technological Alchemy: Using GPT in CX According to Blake Morgan, a CX expert, ChatGPT has major flaws that prevent it from becoming a useful tool in industries like Customer Experience. In, Cons Of ChatGPT For Customer Experience, an article recently published in...
Why Do You Need to Fine-tune Your Conversational LLM with 100’s (If Not 1,000’s) of Examples?

Why Do You Need to Fine-tune Your Conversational LLM with 100’s (If Not 1,000’s) of Examples?

Oct 3, 2023 | Bitext

For Consistent LLM Answers, Fine-tune with Examples. LOTS of Examples LLMs tend to be very creative and introduce diversity and creativity in answers. That’s good for certain types of questions like: What can you tell me about La Cibeles? What gothic buildings should...

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