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Taming the GPT Beast for Customer Service

Taming the GPT Beast for Customer Service

Oct 24, 2023 | chatGPT, Fine-tuning LLM, Generative AI, LLM, NLP, NLU, text analysis

Getting GPT to Answer Consistently and with Style GPT, and any other generative model, tends to provide disparate answers for the same question, sometimes they are just a bit different, sometimes very different or even contradictory. Behavior of GPT-3.5 Standard These...
Can You Use GPT for CX Purposes? Yes, You Can

Can You Use GPT for CX Purposes? Yes, You Can

Oct 11, 2023 | AI, chatGPT, Fine-tuning LLM, Generative AI, LLM, NLP, NLU, text analysis

ChatGPT has major flaws that prevent it from becoming a useful tool in industries like Customer Experience. That’s what Blake Morgan, a CX expert, published in Forbes recently: Cons Of ChatGPT For Customer Experience One relevant fragment: “One of the lauded benefits...
Why Do You Need to Fine-tune Your Conversational LLM with 100’s (If Not 1,000’s) of Examples?

Why Do You Need to Fine-tune Your Conversational LLM with 100’s (If Not 1,000’s) of Examples?

Oct 3, 2023 | Bitext

LLMs tend to be very creative and introduce diversity and creativity in answers. That’s good for certain types of questions like: Tell me about La Cibeles What gothic buildings should I visit in Madrid It’s questions that do not have a clear single answer, questions...

Recent Posts

  • Taming the GPT Beast for Customer Service
  • Can You Use GPT for CX Purposes? Yes, You Can
  • Why Do You Need to Fine-tune Your Conversational LLM with 100’s (If Not 1,000’s) of Examples?
  • Introducing a New Breed of Data to Fine-tune LLMs: Hybrid Datasets
  • Evaluating Synthetically Generated Responses in Conversational Systems: Using GPT-4 as a Referee

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