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Taming the GPT Beast for Customer Service

Taming the GPT Beast for Customer Service

Oct 24, 2023 | chatGPT, Fine-tuning LLM, Generative AI, LLM, NLP, NLU, text analysis

Getting GPT to Answer Consistently and with Style GPT, like other generative models, tends to provide disparate answers for the same question. Sometimes answers vary only slightly, but sometimes they are very inconsistent or even contradictory. Behavior of Standard...
Can You Use GPT for CX Purposes? Yes, You Can

Can You Use GPT for CX Purposes? Yes, You Can

Oct 11, 2023 | AI, chatGPT, Fine-tuning LLM, Generative AI, LLM, NLP, NLU, text analysis

Technological Alchemy: Using GPT in CX According to Blake Morgan, a CX expert, ChatGPT has major flaws that prevent it from becoming a useful tool in industries like Customer Experience. In, Cons Of ChatGPT For Customer Experience, an article recently published in...
Enhancing Intent Recognition in Chatbots: Fine-tuning GPT-3 with Generative Large Language Models

Enhancing Intent Recognition in Chatbots: Fine-tuning GPT-3 with Generative Large Language Models

Aug 1, 2023 | AI, Chatbots, chatGPT, NLP, NLU, text analysis

The advent of Generative Large Language Models (LLMs) has revolutionized a myriad of business operations, ranging from creating enthralling blog articles to providing tailored customer support. These models, especially when spiced with focused datasets, open a...
Enhancing Traditional NLUs with LLMs: Exploring the Case of Rasa NLU + BERT LLMs

Enhancing Traditional NLUs with LLMs: Exploring the Case of Rasa NLU + BERT LLMs

Jul 12, 2023 | AI, Chatbots, Machine Learning, NLP, NLU, text analysis

In a previous post, we conducted a comprehensive benchmark on the role of synthetic text generation for intent detection using traditional Natural Language Understanding (NLU) platforms. In that study, we specifically examined the performance of Rasa as an example,...
Unstructured Synthetic Text: Beyond Tabular Data

Unstructured Synthetic Text: Beyond Tabular Data

Oct 7, 2022 | Chatbots, Core NLP for AI engines, Generative AI, NLP, Stemming, Synthetic data, text analysis

The case for evaluation of NLU platforms Synthetic image and video have proven to be a big success for cost-cutting. Synthetic text is following suit: tabular data (that is the data organized in a table with rows and columns) is becoming mainstream already, and the...
Multilingual Synthetic Training Data For Intent Detection

Multilingual Synthetic Training Data For Intent Detection

Oct 6, 2022 | Chatbots, Core NLP for AI engines, Generative AI, NLP, Stemming, Synthetic data, text analysis

What Is Synthetic training data? Synthetic Training data is the data that is used to train an NLU engine. An NLU engine allows chatbots to understand the intent of user queries. The training data is enriched by data labeling or data annotation, with information about...
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